HR Support

ONGOING HR SUPPORT - RETAINED PACKAGE

The right support for your business

Managing people is one of the biggest risks and drains on time for small business owners. Most issues don’t start as serious HR cases - they start as niggles, uncertainty, or that feeling of not being quite sure what to say or do next.

Our Ongoing HR Support Retainer is for business owners who want to manage their team properly but aren’t always sure what they’re legally required to do, what steps they should be taking, or whether they’re handling things in the right way.

Instead of generic, risk‑averse advice or a call centre that doesn’t know your business, you get practical, commercially sensible HR support from someone who understands how small businesses actually work. We provide ongoing, practical HR support so you’re not second‑guessing people decisions or worrying about whether you’re compliant. You have access to an experienced HR professional who can tell you what you need to do, what order to do it in, and what risks to be aware of, before problems escalate.

This service gives you clarity, reassurance and time back. You know you have someone to call when something comes up, someone who will help you think it through properly, and someone who will guide you to a solution that is legally sound but also realistic for your business.

Unlike many HR helplines, we don’t promise everything and then tie you into long contracts or default to overly cautious guidance designed to protect the adviser rather than the business. Our support is relationship‑led, not script‑led. We take time to understand your business, your team and your appetite for risk, and we tailor our advice accordingly.

As part of the package, we also provide access to Breathe HR, a simple, cloud‑based HR system that keeps your employee records, absence and holiday information organised and up to date. We handle the setup and ongoing management of the system as part of your support, so you’re not paying for software you don’t use or don’t fully understand.

This combination of ongoing HR support and a properly managed HR system means fewer mistakes, better decisions, and less time spent firefighting people issues. It also means you are building solid HR foundations as you grow, rather than patching things together reactively.

The retainer is designed to support normal, day‑to‑day people management and is provided on a capped‑hours basis, giving you predictable costs and clear boundaries. When something falls outside the scope of ongoing support, we will always be open and upfront about it and agree next steps with you before any additional work is carried out.

This service is best suited to small and growing businesses who don’t need a full‑time HR hire, but do need reliable, experienced support they can trust. If you want clear advice, practical solutions and an HR partner who is on your side rather than hiding behind policy, this retainer is designed for you.

Pricing is simple and transparent and is based on the size of your team, allowing the support to scale as your business grows.

For businesses with 1 to 10 employees & up to 4 hours of support per month - £249/month
For businesses with up to 20 employees & up to 5 hours of support per month - £369/month
For businesses with up to 50 employees & up to 6 hours of support per month - £499/month 

All retainers are subject to a minimum three-month commitment. Support is designed to support normal day-to-day people management requirements.

What's included

• A named HR contact who understands your business and how you operate

• Ongoing HR and employment law advice by email and phone, providing support with day‑to‑day people management issues as they arise

• An HRIS, configured for your team and managed for you if required

• Day‑to‑day HR administrative support and guidance on people processes

• Reminders when legislation changes so are you aware and updating of documentation as required.

Transparent pricing,
no surprises

Need help beyond your monthly allowance, or prefer to work on an ad-hoc basis? Our rates are straightforward and reflect the value of proper, qualified HR support.

HOURLY RATES

RETAINED CLIENTS

£75

Additional hours beyond your package allowance, billed monthly in arrears.

PROJECT WORK

£500/day

Bespoke projects, TUPE, redundancies, investigations, etc.

AD-HOC & PAYG

£85

On-demand advisory and administrative support, invoiced on completion.

OUR ON-DEMAND AND PROJECT SERVICES

We provide practical, delivery‑focused HR support, from day‑to‑day administration through to complex change programmes, tailored to the needs of growing and evolving organisations.

Ongoing HR Support & Advisory

• Virtual HR administration

• Fractional HR management

• Employment law advisory

• Employee case management

People Operations & Infrastructure

• HRIS, ATS and payroll implementation & change

• Onboarding and employee lifecycle automation

• HR data clean‑up and system rationalisation

Pay, Performance & Capability

• Salary benchmarking and pay structures

• Performance, review and feedback frameworks

• Manager toolkits and people management training

• Training delivery

Policies, Governance & Compliance

• Policies, handbooks and employment contracts

• Bespoke policy creation beyond standard templates

• Compliance, audits and quality management systems (QMS)

• Internal audits (e.g. pre‑ISO readiness)

Talent, Brand & Organisation Design

• Recruitment processes and employer branding

• Organisational design and change

Projects & Specialist Interventions

• Project rescue and turnaround